FAQ

In the event you wish to cancel or change your order, please contact us within 24 hours of your order at care@family-amore.com. As all of our products are custom made, changes after 24 hours will not be allowed.

*Please note that any orders that have already been packed or shipped cannot be canceled.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us at care@family-amore.com within 24 hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appropriate department.

Please be advised that your shipping address cannot be revised after the order has shipped. 

When will I get my tracking number?

Once the order has been processed by our fulfillment team (5-7 days, on average), a tracking number usually takes 1-3 business days to be generated. Please take note to allow 1-3 business days for your tracking information to be updated. If you have not received your tracking number within three business days or if the tracking status is "not available" within 1-2 business days from the time you have received your tracking number, please send us an email at care@family-amore.com.

How long does delivery take?

Our average delivery times are currently 10-14 days from the order date. This includes about  5-7 days to create your order, and 5-7 business days to deliver via UPS, USPS, or Fedex. During busy times like around Valentine's Day, Mother's Day, Father's Day, or Christmas, average delivery times can increase.

Please note that there can be unforeseen circumstances that are beyond our control, such as UPS or USPS temporarily misplacing your order, that may delay your order. We will do our best to help resolve these issues.

Also, we currently do not deliver to PO Box addresses, so please provide a different address for delivery if you currently use a PO Box.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund to you.